The sales rep Eliot was very helpful and professional. However when I bought my car in December the lot was very icy. Needs more salt during the winter months.

My experience at Rochester Subaru was exceptional. I was assisted by Jordan and his manager, Jake, who were outstanding. They took the time to address all my questions, and I am grateful for the excellent service I received.

They are so easy to work with. My husband and I loved the video inspection. Thumbs up to Subaru service and sales.

Like their update system with video recording about the car report

On time, done earlier than expected, pleasant service experience

Muy amable, volveré.

Great experience, except we requested a car wash, but they didn't wash.

Great team and great service. Thank you Subaru team for helping me and making it easy for me.

We had a great experience with Brenen and Alec at Penz Automotive Subaru in Rochester. Brenen knew everything there was to know about the 2026 Forester Touring and was easily able to explain in detail all of the car's great new features. Alec took us through every last detail of the extended warranty options available to us, helping us pick a warranty and others add-ons that fit within our budget. This is our second Subaru Forester purchased at Penz Automotive and we couldn't be happier. Highly recommend.

Ricky was helpful, friendly, and easy to work with. All my issues were addressed.

We had to take our Subaru for a screen update!!! Everyone was so helpful!! Great service, great people and great job overall!!!

Gaborik was pleasant and thorough.

I have purchased my last two vehicles from Elliot at Subaru of Rochester. He is great to work with and is very knowledgeable. He makes purchasing a Subaru a great experience!

Always professional and friendly in the service department.

I’m not confident that the transmission issue is resolved by just a data update. In my research the 2019 and 2020 Outback models have had many transmission issues. The resolution appears to be the transmission needs to be replaced. I would feel more confident if the transmission was replaced. I don’t trust to drive the Outback other than in town. We drive to Alabama every winter and I’m not sure we could do that. I’m seeing also issues getting parts.

very good service..IN and out in less than 1 hour wait time!

Wonderful customer service, car came back fast, clean and with a clear bill. The waiting room snacks are good too!

Great service.

With the car in for an oil and filter change Service Advisor Madysen at Rochester clearly explained why the front brake pads needed to be replaced and the rear brakes are ok till the next service. All done on time. Nice quiet waiting room with.seating for TV and other seating with work surface. Free snacks, coffee, tea, water.

Rochester Subaru handled the purchase of my new vehicle with candor, sensitivity, concern, and organizational skills. Each of the employees was so very pleasant. The experience was A-One. Congratulations on a wonderful staff.