Trevor was great! However, the wait for service to be completed was long…. 2 1/2 hours for oil change and changing a few filters. We don’t have a closer dealership so it’s really the only option.

My check engine light was on. They got me in 2 days later. Found the problem, fixed it and it was all covered under the vehicle warranty. I have a 2019 Forester.

Madyson was SUPER pleasant!! You're lucky to have her as an employee! Thank you.

I drove 6hrs for a test drive & would gladly do it again. Elliot and Alex were extremely helpful. Not pushy in anyway. They even delivered my vehicle after purchase. Best dealership experience I've ever had.

Great service work this morning. Mady does a great job, and so helpful and professional!!

The experience was very positive. Trevor met us and took complete control of our visit. He gave us a time that the car would be ready and that time was accurate. He gave a thorough review of the inspection and sent us on our way. I would recommend this service department to other Subaru owners.

Everyone who was a part of the process did a great job. Super helpful in making everything go smoothly.

We were very pleased with working with our salesman "Elliot", He was knowledgeable on the features of the vehicle we were interested in buying and helpful with our Q/A . He introduced us to all the staff departments at Subura, and they also listened to our requests on the sale, and we all came to a good agreement.

Very efficient and courteous and kept you well informed what was going on with your car and when it was going to be done they do a great job

Madysen was great! Very friendly and, as importantly, thorough in taking care of the points I emphasized with the service on my car.

Service Advisors Rickey and John explained what service was needed to address problems and what service was recommended based on mileage.

Our oil change went smoothly and we were out in a timely manner. Sorry we were a little late due to appointment at Mayo that ran a little long.

Madysen checked me in and kept me informed during my oil change. They were quick and efficient. I received an evaluation of my car’s condition and a list of suggested services. She did not pressure me , which I appreciated. It was a professional, pleasant experience.

Ricky was very friendly & efficient in taking care of our Forester service yesterday! He easily & quickly set up the rental car when our service work time was extended. He was a pleasure to work with.

Great and speedy service with David on the checkup. Great experience in buying the car with Esad.

Subaru Rochester is a nice place and complete with snacks for the waiting costumer of Subaru,The most of all is their service.They inform you immediately if some adjustment to be done in your vehicle.Im Very satisfied with their service.Thanks to David who help us a lot.

My business with Penz, specifically Esad, was great. Fortunately, going in I knew exactly what I wanted and Esad helped make it happen. I was able to communicate primarily via email, and get all the information set up prior to setting foot into the dealership. Once I was there, Esad greeted me, had my paperwork ready and we moved forward with the transaction. I did not feel as if they were trying to upsell me on anything more than I wanted. Within an hour and a half I drove out of there with my new vehicle.

Everyone was very friendly and helpful. The service to my car was done in a timely manner.

The young gentleman running the show as I pulled in, from start to finish gave best customer service!!! The shuttle driver was very friendly. Overall, it was my best experience in the service department!! Amazing!!

It was awesome